Avocall

Acceptable Use Policy

Last updated: January 2, 2026

Purpose

This Acceptable Use Policy ("AUP") governs your use of Avocall's international calling service. Avocall is an international calling app designed exclusively for personal, non-commercial voice calls between individuals across the globe.

This policy is designed to ensure compliance with telecommunications regulations, including guidelines from the FCC, international telecom authorities, and VoIP industry standards, and to protect all users from abuse, fraud, and unwanted communications.

Permitted Uses

Avocall is designed exclusively for personal international calling. The service is intended for:

  • Personal voice calls with friends, family, and acquaintances abroad
  • Conversational, two-way voice communication between individuals
  • Real-time, interactive person-to-person phone conversations
  • Reasonable personal call volume consistent with individual communication patterns

Prohibited Uses

You may NOT use Avocall for:

Robocalling and Automated Calls

  • Robocalling, auto-dialing, or any form of automated calling
  • Use of scripts, bots, software, or hardware to initiate calls automatically
  • Pre-recorded voice messages or artificial voice broadcasts
  • Predictive dialing, power dialing, or progressive dialing systems
  • Any non-interactive, one-way high-volume calling

Commercial and Telemarketing Calls

  • Any business, commercial, or organizational calling
  • Telemarketing, sales calls, or promotional outreach
  • Call center operations or customer service lines
  • Lead generation, cold calling, or sales prospecting
  • Calling on behalf of any business, organization, or third party
  • Debt collection or loan solicitation calls

Call Forwarding Schemes and Traffic Manipulation

  • Call forwarding schemes designed to exploit rates or routing
  • Traffic pumping, access stimulation, or artificial call inflation
  • Reselling or redistributing Avocall's calling service
  • Using the service as a gateway or bridge for third-party traffic
  • Manipulating caller ID or spoofing phone numbers

Prohibited Content (SHAFT Policy)

In compliance with telecom regulations, the following conduct during calls is strictly prohibited:

  • Sex: Sexually explicit or adult content calls
  • Hate: Hate speech, discrimination, harassment, threats, or abuse
  • Alcohol: Alcohol-related promotions, sales, or advertising
  • Firearms: Firearms, weapons, ammunition, or explosives solicitation
  • Tobacco: Tobacco, cannabis, CBD, vaping, or related product solicitation

Other Prohibited Activities

  • Illegal activities, fraud, or scams
  • Phishing, social engineering, or identity theft via phone calls
  • Gambling, betting, or lottery services
  • Get-rich-quick schemes or pyramid schemes
  • Illegal drugs or controlled substances
  • Impersonation or misrepresentation
  • Harassment, stalking, or threatening behavior via calls
  • Unsolicited or spam calling
  • Any activity that violates applicable laws or regulations

Fair Use and Calling Limits

To maintain service quality and comply with telecom regulations, Avocall enforces reasonable fair use limits on calling volume and frequency:

Personal Use

  • Avocall is intended for personal, non-commercial international calling only
  • Call patterns should be consistent with typical personal communication
  • Commercial use of the service requires prior written authorization from Avo LLC

Volume and Patterns

  • Abnormally high call volumes or unusual calling patterns may trigger an automatic review
  • Calling a large number of unique recipients in a short period is prohibited
  • Repetitive short-duration calls to the same or different numbers may be flagged
  • Call volumes that exceed normal personal use may result in throttling or suspension

These limits are consistent with telecom industry standards for personal VoIP calling services and help us distinguish genuine personal use from commercial or abusive activity.

Telecom Compliance

Avocall operates through VoIP and telecommunications carriers that enforce strict calling policies. You acknowledge and agree that:

  • Carriers and telecom providers may block or restrict calls that violate their policies
  • Carrier policies may be more restrictive than this AUP and take precedence
  • Carrier-initiated call blocking may occur without notice from Avocall
  • We cannot guarantee completion of calls that carriers choose to block
  • Repeated carrier policy violations will result in account termination
  • International calling regulations vary by country, and you are responsible for complying with the laws of both originating and destination countries

Do Not Call Compliance

You must respect the wishes of call recipients. If someone asks you to stop calling them, you must immediately cease all calls to that person.

Continuing to call someone who has asked you to stop is a violation of this policy and may violate federal and state laws, including the TCPA (Telephone Consumer Protection Act) and applicable international regulations.

Monitoring and Enforcement

To protect our users and maintain carrier relationships, we may:

  • Monitor call patterns and metadata for signs of abuse
  • Use automated systems to detect policy violations
  • Investigate user reports of harassment or abuse
  • Temporarily restrict accounts pending investigation
  • Permanently terminate accounts that violate this policy
  • Report illegal activity to law enforcement
  • Share information with carriers as required for abuse prevention

We do not routinely record or listen to call content. However, we may review call metadata when investigating specific abuse reports or legal requests.

Consequences of Violations

Violations of this Acceptable Use Policy may result in:

  • Warning notification
  • Temporary calling restrictions
  • Temporary account suspension
  • Permanent account termination
  • Reporting to law enforcement (for illegal activity)

Severe violations, including robocalling, harassment, or fraudulent calling, may result in immediate termination without warning. No refunds will be provided for subscriptions terminated due to policy violations.

Reporting Abuse

If you receive harassing, fraudulent, or other policy-violating calls through Avocall, please report them to us at [email protected]

Include the phone number, date/time, and description of the violation. We take all reports seriously and investigate promptly.

Changes to This Policy

We may update this Acceptable Use Policy to reflect changes in telecom regulations, industry standards, or legal obligations. Continued use of Avocall after changes constitutes acceptance of the updated policy.

Related Policies

This Acceptable Use Policy is part of and incorporates our Terms of Service and Privacy Policy. Please review all policies to understand your rights and obligations.

Contact Us

If you have questions about this Acceptable Use Policy, please contact us at [email protected]