Prepaid calling cards and reloads

AvoCall calling cards are digital products delivered electronically. There is no physical item to return and no return shipping or restocking fee.

30-day request window

You may request a refund within 30 calendar days of purchase. An unused calling card or reload is eligible for a full refund. If calling credit has been used, an approved refund is normally limited to the unspent balance, except where applicable law requires a different result. Duplicate charges, failed delivery, and a card that cannot be used because of an AvoCall technical fault are also eligible for review.

How to request a refund

Email [email protected] within the request window. Include the purchase email, purchase date, amount, and receipt or payment reference. Do not send your full calling-card PIN. We may ask for additional information needed to locate the transaction or prevent fraud.

Refund method and timing

Approved refunds are sent to the original payment method with no AvoCall refund fee. We normally process an approved request within five business days. Your bank or card issuer may need additional time to post the credit. Refunded calling-card value is removed from the card or linked AvoCall wallet and can no longer be used.

Other purchases

Purchases billed by Apple App Store or Google Play are subject to that store's refund process and policy. Web subscriptions and other Stripe purchases are handled under the purchase terms shown at checkout and applicable law.

Your legal rights

Nothing in this policy limits any non-waivable consumer right or remedy. If local law gives you a longer period or additional refund right, that law applies.