Privacy Policy | Avocall

Introduction

Avocall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

By using Avocall, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Registration

Avocall requires mobile device registration only. You cannot create an account from a desktop computer or web browser. During registration, we collect:

Your email address
SMS OTP (One-Time Password) verification via your mobile device
The Avocall phone number assigned to your account

Usage Information

We collect information about how you use the app, including call logs, call metadata, and app interactions. This helps us improve the service.

Call Metadata

To provide our international calling service and comply with carrier requirements, we collect:

Phone numbers you call
Date and time of calls
Call connection status
Call duration
Call destination (country and region)
Call volume and frequency patterns

This metadata helps us detect and prevent abuse, comply with carrier policies, and improve service quality. We do not record or store the content of your calls.

Device Information

We collect device identifiers, operating system version, and app version for troubleshooting and analytics purposes.

Fraud Prevention and Identity Verification

To prevent abuse, comply with carrier requirements, and ensure the integrity of our international calling service, we collect and process:

Device fingerprinting: We generate a SHA-256 hash of device characteristics to identify unique devices and prevent multi-account fraud
VPN detection: We detect when users are connecting through VPN services, which may indicate fraudulent activity or attempts to circumvent geographic restrictions
IP geolocation: We verify your location through IP address analysis to ensure compliance with carrier requirements and detect suspicious activity
SMS OTP verification: We require phone number verification via one-time password during registration

Enhanced Identity Verification

To maintain service quality and comply with carrier anti-fraud requirements, users who place a high volume of calls may be required to complete enhanced identity verification. This verification is processed through Stripe Identity and may include:

Government-issued photo ID verification (driver's license, passport, or state ID)
Selfie verification to match the ID photo
Document authenticity checks

This verification helps us ensure all users are real individuals engaging in legitimate personal communication, as required for international calling services under carrier guidelines.

How We Use Your Information

To provide and maintain our service
To notify you about changes to our service
To provide customer support
To detect, prevent, and address abuse, fraud, and technical issues
To comply with carrier policies and industry regulations
To show relevant advertisements (free version only)

Carrier and Third-Party Data Sharing

To deliver international calls, we work with telecommunications carriers and service providers who may have access to:

Your Avocall phone number
Phone numbers you call
Call metadata (timestamps, duration, connection status)
Device and network information

These carriers operate under their own privacy policies and are subject to telecommunications industry regulations. Call routing requires sharing necessary information with carrier networks.

We do not sell your personal information to third parties for marketing purposes.

Your Privacy is Protected

Your real number stays private. When you call someone, they only see your Avocall number - never your personal phone number.

We don't sell your data. We do not sell, trade, or rent your personal information to third parties.

Calls are not recorded. We do not record or store the content of your calls.

Law Enforcement and Legal Requests

Avocall will disclose information to law enforcement or government agencies when:

Required by valid legal process (subpoena, court order, search warrant)
Necessary to protect the safety of any person
Required to prevent illegal activity or fraud
Mandated by applicable law

We may provide the following information in response to valid legal requests:

Account registration information
Call logs (metadata, not call content)
IP addresses and device information
Payment information (if applicable)

We attempt to notify users of legal requests when legally permitted to do so. For law enforcement inquiries, please contact: [email protected]

Your Privacy Rights

Depending on your location, you may have the following rights:

California Residents (CCPA)

Right to know what personal information we collect and how it is used
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 45 days.

Other Jurisdictions

Users in other states or countries may have additional rights under local law. Contact us to learn more about your specific rights.

Advertising

The free version of Avocall displays advertisements from third-party ad networks. These networks may use cookies and similar technologies to show you relevant ads. Premium subscribers do not see ads.

Data Retention

We retain your information as follows:

Account information: For as long as your account is active, plus 90 days after deletion
Call logs: 90 days
Call content: Not recorded or retained (calls are not recorded)
Billing records: 7 years (as required by law)
Abuse investigation records: Up to 2 years

Carriers may retain their own records of calls routed through their networks per their retention policies. You can request deletion of your account and associated data at any time by contacting support.

Children's Privacy

Avocall is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]