Overview

This Privacy Policy explains how AvoCall ("AvoCall," "we," "our," or "us") collects, uses, shares, and retains information when you use our websites, mobile apps, customer support channels, and related calling, messaging, voicemail, and account services.

This policy is meant to describe what we actually do today. It applies to information you provide directly, information created when you use the service, and information collected by our service providers acting on our behalf. AvoCall is operated by Avo LLC from Sheridan, Wyoming, United States.

Information We Collect

Account and identity information

When you create or use an AvoCall account, we may collect your phone number, email address, one-time passcode verification details, account profile details, assigned AvoCall number, customer support communications, and any information you submit when requesting account help or fraud review.

Signing in with Google or Apple

If you choose to sign in with Google, Google shares basic profile information from your Google Account with AvoCall: your name, email address, profile picture, and a Google account identifier. AvoCall only requests this basic sign-in information. We do not request access to your Gmail, Google Contacts, Google Drive, Google Calendar, or any other Google service. If you choose to sign in with Apple, Apple shares your name if you allow it and either your email address or an Apple private relay address.

We use this information to create and secure your AvoCall account, sign you in, link your sign-in methods to the same account, prevent fraud and duplicate accounts, and contact you about your account. It is stored with your account through Firebase Authentication and our account database, and it is kept and deleted as described in Data Retention below. We do not sell Google user data. We share it only with the service providers that operate sign-in and our service on our behalf, for web ad measurement in hashed form after you make the website analytics choice described below, or where the law requires. You can remove AvoCall's access to your Google Account at any time at myaccount.google.com/permissions.

Calling, messaging, and voicemail data

To provide the service, we collect service metadata such as the numbers involved in a call or message, timestamps, destination country, duration, delivery and connection status, pricing and billing details, and voicemail or greeting files you choose to store through the product. We do not state that call audio is recorded unless a feature clearly asks you to create or upload an audio file such as voicemail or a greeting.

Automated safety checks on texts

To stop scams, spam, and the sale of illegal goods, the content of texts you send is checked automatically, including by AI service providers that process it only to return a safety result and are configured not to retain it. A text that appears to break our texting rules may not be sent, and repeated attempts can lead to an account being suspended while a person reviews it. You can ask for that review, or contest a decision, at [email protected]. When a text is not sent, we keep a short excerpt of it for up to 30 days so the review can happen.

Contacts and address book data

If you grant permission to access your contacts or choose an import flow, we may process selected contact names and phone numbers so you can import contacts, sync them across your account, display caller names, and make it easier to place or manage calls and messages. We do not require contact access to use the core service.

Device, network, and security information

We collect information such as IP address, device identifiers, app version, operating system, device model, language, approximate location inferred from IP, network type, crash information, abuse and fraud signals, and similar technical data. We may also generate device fingerprint or integrity signals to help detect abuse, spam, account farming, payment fraud, or other misuse. Human-verification tools, including Cloudflare Turnstile, may process verification tokens, IP address, browser or WebView signals, and related technical data to confirm that a request is being made by a person.

Analytics, diagnostics, and advertising data

We and our vendors may collect product analytics, attribution, diagnostics, crash reports, referral data, cookie data, and ad-performance data. This may include events such as screen views, feature interactions, session start and stop times, campaign or referral source, approximate geography, and whether an ad was shown or clicked. Session replay (screen recording) is hard-disabled in every mobile app build and cannot be enabled remotely.

Payments and verification

If you purchase a subscription, credits, or other paid features, payment processors and app-store platforms may collect billing and transaction data. We receive the transaction information needed to provide the purchase, reconcile billing, handle support, and comply with accounting and legal obligations. If enhanced identity verification is required for fraud or carrier compliance, verification vendors may process government ID or selfie data on our behalf.

How We Use Information

To create, secure, and maintain your account.
To route calls and messages, deliver voicemails, and provide customer support.
To process purchases, subscriptions, refunds, fraud checks, and charge disputes.
To personalize the app experience, including contact display and service settings.
To measure product usage, troubleshoot bugs, monitor performance, and improve the service.
To detect, investigate, and prevent abuse, spam, fraud, account farming, and illegal activity.
To operate marketing, referral, attribution, and advertising programs, including ad-supported tiers.
To comply with carrier rules, telecom requirements, tax and accounting duties, and lawful requests.

Cookies, Web Tracking, and Referral Data

On our website and web flows, we may use cookies, local storage, pixels, SDKs, or similar technologies to keep you signed in, remember referral codes, understand traffic and campaign performance, prevent abuse, and support advertising and analytics. Some of these technologies are operated by our service providers.

Analytics, advertising pixels, matching identifiers, and server-side advertising conversion events run when you use the website, so we can measure which pages and ads lead to sign-ups and purchases. You can limit them through your browser's privacy settings, by blocking third-party cookies, or with a content blocker, without losing core site features, and you can contact us to exercise any privacy rights available to you. Strictly necessary sign-in, checkout, security, and preference storage always operate.

When We Share Information

We share information only as needed to operate the service, protect the business, or comply with law. Categories of recipients may include:

Telecom carriers, routing providers, and communications infrastructure partners.
Cloud hosting, messaging, storage, and customer-support vendors.
AI service providers that check outgoing texts for scams, spam, and illegal goods, under zero-retention terms.
Analytics, attribution, crash-reporting, experimentation, and diagnostic vendors.
Advertising and measurement partners for free or ad-supported experiences.
Security and human-verification providers, including Cloudflare Turnstile.
App stores, payment processors, tax, fraud, identity, and compliance vendors.
Professional advisers, auditors, regulators, law enforcement, or courts where required.
Buyers, investors, or affiliates in connection with a merger, financing, acquisition, or asset sale.

We do not say we "sell" personal information for cash to data brokers. That said, some ad or measurement activities may be treated as a form of sharing under certain privacy laws, and users can contact us about applicable rights.

Advertising, Analytics Providers, and Attribution

AvoCall may use third-party providers for analytics, diagnostics, ad measurement, marketing attribution, and user communications. Depending on the product surface and platform, these providers may include app-store analytics, Firebase services, PostHog, Google Analytics, Meta, TikTok, referral and campaign attribution tools, email or support platforms, and similar service providers.

For web advertising measurement, these providers may receive page and conversion activity, browser or device identifiers, advertising click IDs, and hashed contact or account identifiers when available. We use this data for attribution, campaign measurement, ad delivery, and audience measurement.

On Android, AvoCall uses a limited acquisition-measurement flow to record the Google Play install or campaign source and a server-verified free-trial start. This flow may use a random app-install identifier, Firebase app instance identifier, Play Install Referrer campaign parameters, and app-store subscription event; it does not include contacts, message or call content, recordings, or the Android advertising ID. It operates automatically where the applicable regional consent framework says prior consent is not required and remains off until the required choice elsewhere. The separate in-app Usage Analytics switch controls detailed Firebase/PostHog product events, not this limited campaign-measurement flow.

Free or ad-supported product experiences may display ads. Premium or paid subscriptions may remove some or all ads, but they do not necessarily disable all analytics, security monitoring, or operational messaging.

On Android, Google AdMob may collect or share IP address (which may estimate approximate location), app launches, taps, video views, diagnostics and performance data, advertising ID, app-set ID, and related device or account identifiers for advertising, analytics, and fraud prevention. Applicable consent controls run before AvoCall makes ad requests.

Data Retention

We retain information for as long as reasonably necessary for the purposes described above, including service delivery, support, security, accounting, and legal compliance. Retention periods vary by data category.

Account and profile data: retained while your account is active. When you close (delete) your account, access is disabled immediately and the account no longer appears to you. We keep the account's records, including the mobile number you verified with, your profile, the numbers you held, messages, call history, and payment records, for the record-keeping period required by law and to prevent fraud and abuse. The mobile number you verified with cannot be used to open a new account.
Billing, fraud, support, and legal records: kept after account closure as described above, and as long as needed for payment reconciliation, charge disputes, fraud prevention, tax, accounting, legal defense, or another legal obligation.
Text safety records: an excerpt of a text that was not sent is kept for up to 30 days; the safety result itself (category and score, without the text) is kept with fraud records.
Crash, analytics, ad, and attribution data: retained according to operational needs and vendor retention settings.
Identity and compliance records: retained for anti-fraud, carrier compliance, legal defense, and regulatory obligations.

You can delete selected messages and media, conversations, voicemails, or contacts with their visible Delete or Remove action while keeping your account. Closing your account removes it from your view; its records are kept as described above. The same instructions and an assisted-request route are available at avocall.net/delete-account. You can request full account deletion in the app (Settings → Delete account) or on that web page without installing the app. A store subscription (AvoCall+) is billed by Google Play or the App Store and must be canceled there separately. Active web subscriptions purchased from avocall.net are canceled during account cleanup so web billing cannot continue after account access is revoked.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, port, restrict, object to, or opt out of certain processing of your personal information. You may also have the right to appeal a denial of your request.

You may also have device-level or browser-level controls for notifications, contacts permissions, analytics identifiers, cookies, and ad preferences.

To submit a privacy request, contact [email protected]. We may need to verify your identity before completing certain requests.

International Transfers

We and our service providers may process information in the United States and other countries where we or our providers operate. Where required, we use contractual, technical, and organizational safeguards intended to protect personal information during cross-border transfers.

Children's Privacy

AvoCall is intended for adults 18 and older and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 provided us personal information in violation of this policy, contact us and we will investigate and delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we may update the date above and provide additional notice where appropriate.

Contact

If you have questions about this Privacy Policy or want to exercise privacy rights, contact [email protected].

Avo LLC
30 N. Gould Street, STE R
Sheridan, WY 82801